Privacy Policy

Effective date: December 1, 2025
Business name: Trophy Spaces (“Trophy Spaces,” “we,” “us,” or “our”)
Address: 406 Lucerne Ave, Lake Worth Beach, FL 33460, USA
Phone: (917) 459-5480
Email: info@trophyspaces.com

Trophy Spaces provides private offices, coworking, meeting rooms, and virtual office/mailbox services. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, tour or use our space, or use any of our services.

By using our website or services, you agree to this Privacy Policy.

1) Information We Collect

A. You provide directly

Inquiries & bookings: name, email, phone, company, role, service interest (e.g., tour, day pass, private office), preferred dates/times, and any message content.

Membership & billing: contact details, business address, plan selection, invoicing details, payment method (processed by our payment provider), and identity or verification data if required for access control or virtual mailbox services.

Virtual Office/Mailbox: government or postal-required identification (where applicable), forwarding preferences, and delivery instructions.

Events & Wi-Fi sign-on: name and contact details you submit to attend events or connect to member Wi-Fi.

Support: information you provide when you contact us for help.

B. Collected automatically (online)

Usage & device data: pages viewed, links clicked, referring/exit pages, IP address, browser type, device identifiers, approximate location, and timestamps.

Cookies & similar tech: for essential site functions, analytics, and performance (see “Cookies” below).

C. From third parties

Analytics & advertising partners (e.g., site analytics).

Payment and booking providers (transaction and status info).

Maps and communication tools (e.g., map embeds, email delivery).

Public sources (e.g., business websites, social profiles you choose to share).

2) How We Use Information

We use personal information to:

• Provide, operate, and improve our website and services (including booking tours, day passes, meeting rooms, and memberships).
• Communicate with you (confirmations, updates, service and policy notices, and marketing you can opt out of).
• Verify identity for access control, security, or regulatory requirements (e.g., virtual mailbox services).
• Process payments, invoices, and account administration.
• Support security, fraud prevention, and acceptable-use compliance.
• Analyze engagement to enhance member experience, amenities, and site performance.
• Meet legal obligations and enforce agreements.
• Legal bases (EU/UK visitors): performance of a contract, legitimate interests (e.g., security, improvement, basic analytics), consent (where required), and legal obligations.

3) How We Share Information

We do not sell personal information. We may share with:

Service providers/“processors”: website hosting, analytics, payment processing, booking and access systems, email delivery, IT/support vendors—only as needed to perform services for us.

Business operations: professional advisers (legal, accounting), insurers, and as part of a business transaction (e.g., merger).

Legal & safety: to comply with law, respond to lawful requests, protect rights, safety, and property, and to enforce policies.

At your direction: if you ask us to share information (e.g., mail forwarding or deliveries).

4) Cookies & Similar Technologies

We use essential cookies (site security, session management) and analytics cookies (to understand site performance). You can control cookies via your browser settings; blocking some cookies may affect site functionality.

5) Wi-Fi, Access Systems & Premises

Member Wi-Fi: basic connection logs (device, time, IP/MAC) may be retained for security and troubleshooting.

Access control: keycards, codes, or apps may log entry times and door events for security and building management.

Cameras (if used): any security cameras are for safety and loss prevention; signage will be posted where required. We do not monitor private offices.

Mail handling: for virtual mailbox members, we process mail according to your instructions and applicable postal/ID rules.

6) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, to meet legal/regulatory obligations (e.g., tax, postal/ID requirements), resolve disputes, and enforce agreements. Retention periods vary by record type.

7) Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; risks remain.

8) Your Choices

Cookies: Manage via your browser; you may also use privacy plug-ins or device settings.

9) Your Rights (California; EU/UK if applicable)

California (CCPA/CPRA): California residents may have the right to request access to, correction or deletion of personal information, and to limit use of sensitive information, subject to exceptions. We do not “sell” personal information as defined by the CCPA/CPRA, nor do we “share” it for cross-context behavioral advertising.

EU/UK (GDPR): Visitors may have rights to access, correct, delete, restrict or object to processing, and data portability. Where processing is based on consent, you may withdraw consent at any time (this doesn’t affect prior lawful processing).

How to exercise rights: Email info@trophyspaces.com with your request, the right you wish to exercise, and enough information to verify your identity. We may request additional details to protect your data. If we cannot resolve your request, you may have the right to appeal (we’ll provide instructions) and to contact your regulator.

10) Children’s Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from them.

11) International Transfers

If you access our site from outside the U.S., your information may be processed in the U.S., where privacy laws may differ from your jurisdiction.

12) Third-Party Links & Tools

Our website may link to or embed third-party services (e.g., maps, social media, scheduling/payment tools). This Policy does not cover third-party practices. Review their privacy policies for details.

13) Changes to This Policy

We may update this Policy from time to time. The “Effective date” above reflects the latest version. Material changes will be posted on this page.

14) Contact Us

Questions, requests, or complaints about this Policy or your personal information:
Email: info@trophyspaces.com
Mail: Privacy Team, Trophy Spaces, 406 Lucerne Ave, Lake Worth Beach, FL 33460
Phone: (917) 459-5480